Can I use a coupon promo code on sale or clearance items?
It depends on the coupon's restrictions. Certain promo codes exclude sale, clearance, or outlet merchandise. Check the coupon's fine print—if it says “excludes sale items,” you must purchase full-priced merchandise for the discount to apply.
How can I claim coupons?
After logging in, go to the “Coupon Center” tab. Use the search bar or browse by category to find coupons for your favorite brands. Click the icon next to any coupon you want. The code will be saved to your account, and you'll receive instructions on how to apply it at checkout.
Can I stack multiple coupon promo codes on a single purchase?
No, coupon promo codes cannot be combined on one transaction. Only one coupon code may be applied per order. If multiple codes are entered, the system will automatically use the one that provides the highest discount.
Do coupons ever expire?
Yes, each coupon has its own expiration date, which is clearly displayed next to the coupon code in the Coupon Center. Once a coupon has expired, it will be automatically removed from your “My Coupons” list, and you will no longer be able to redeem it.
What happens if I return an item purchased with a promo code?
If you return an item bought with a coupon promo code, your refund will be issued for the amount you actually paid after the discount. The original promo code cannot be re-used or reissued to reduce the price further on future purchases. Always review each coupon's policy on returns and refunds.
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1. Eligibility for Refund
1.1 Defective or Damaged Items
If the product you receive is defective, damaged in transit, or does not match the description on our site, you are eligible for a full refund.
To request a refund, submit clear evidence (photos or videos) showing the issue. For example, if a smartwatch arrives with a cracked screen or fails to power on, include images or a short clip demonstrating the defect when you file your refund claim.
1.2 Change of Mind
You may request a refund within 7 days of delivery if you simply change your mind. To qualify:
The item must be unused and in “like-new” condition.
Original packaging (box, tags, seals) must be intact.
All accessories, manuals, and any complimentary gifts must be returned together.
For instance, if you purchased a kitchen blender, you must return the blender base, jar, lid, any blades, and the instruction booklet in their original packaging.
1.3 Order Errors by couponsap.com.
If we ship the incorrect product, send fewer items than ordered, or charge you in error (e.g., double-charge), you are entitled to a full refund.
Contact Customer Support with your order number and a brief explanation (e.g., “Received size M instead of size L,” or “Charged twice for one coat”). We will investigate and process your refund promptly.